At Make My Cap, every order is custom-made to your specifications. Because custom-decorated products are personalized for each customer, they cannot be returned, exchanged, or refunded except as described in this policy. Once production has begun, customized products cannot be reused or resold.

This policy applies to the fullest extent permitted by applicable law.

Art Proof Approval

Before production begins, we provide an art proof for your approval. It is the customer's responsibility to carefully review all aspects of the proof, including but not limited to:

• Artwork and logo
• Spelling and grammar
• Thread colors
• Placement and sizing
• Overall design and layout

Production will not begin until your proof has been approved.

Once an art proof has been approved, Make My Cap is not responsible for errors contained in the approved proof, including spelling, wording, artwork, colors, sizing, placement, or other design elements that were approved by the customer.

Production Errors

If we make a mistake during production, we will make it right.

Examples of production errors include, but are not limited to:

• Incorrect thread colors that differ from the approved proof
• Incorrect artwork 
• Incorrect placement/location of the decoration
• Manufacturing or embroidery defects
• Receiving the wrong product or quantity due to our error

If we determine that the issue resulted from an error on our part, we may, at our sole discretion, repair, remake, replace, or refund the affected item.

Shipping & Delivery

Please inspect your order immediately upon delivery.

If your order arrives with visible shipping damage or appears to have been mishandled during transit, please notify us within 5 business days of delivery and retain all original packaging and shipping materials.

While Make My Cap is not responsible for damage caused by the shipping carrier after an order leaves our facility, we will reasonably assist customers by providing shipment information or documentation needed to help facilitate a claim with the carrier when applicable.

Reporting a Problem

If you believe your order contains a production error or manufacturing defect, you must contact us within 30 days of delivery.

Please email support@makemycap.com with:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging, if shipping damage is involved

Failure to provide requested information may delay or prevent the processing of your claim.

Items returned without prior authorization will not be accepted.

Order Cancellations

Orders may be canceled for a full refund before production begins.

Once production has started, orders cannot be canceled because the products are custom-made specifically for you.

Returns & Exchanges

Because every item is custom-made, we do not accept returns or exchanges for:

• Customer-approved artwork or design
• Customer spelling or layout errors
• Color, placement, or sizing that matches the approved proof
• Customer preference changes after production
• Incorrect information provided by the customer during the ordering process

Refunds

If your claim is approved and we determine that the issue resulted from our error, we may issue a repair, replacement, remake, or refund, at our sole discretion.

Approved refunds will be issued to the original payment method. Financial institutions may require additional time to process and post refunds after they have been issued.

Questions

If you have any questions regarding this policy or believe there is an issue with your order, please contact us at support@makemycap.com before returning any merchandise.

This Return & Refund Policy should be read together with our Terms & Conditions and Shipping Policy.